Shipping policy
Shipping Carriers
Wyckomar primarily ships orders using UPS. Dealers may also arrange shipping using their own carrier account if preferred. Please contact our team before your order is finalized if you would like to use your own shipping account.
International Duties & Taxes
Dealers are responsible for all applicable:
- Customs duties
- Import taxes
- Brokerage fees
- Clearance charges
- Other fees imposed by the destination country
Any duties, taxes, or customs-related charges are the responsibility of the receiving dealer.
Shipping Addresses
Dealers must provide a complete physical shipping address.
We are unable to ship to:
- PO Boxes
- APO/FPO addresses
- Military bases
Providing an incomplete or restricted address may delay order processing.
Tracking Information
Tracking information is provided with your final invoice and will also be available once your order has shipped, where applicable.
Damaged Shipments
Please inspect your shipment upon delivery.
If your order arrives damaged:
- Take clear photos of the damaged product and packaging.
- Retain all original packaging materials.
- Contact Wyckomar as soon as possible at sales@wyckomaruv.com.
- Provide your invoice number, tracking number, and photographs of the damage.
Once the required information has been received, Wyckomar will initiate a claim with the courier's insurance provider and work with the dealer toward a resolution.
Lost Shipments
If you believe your shipment has been lost in transit, please contact sales@wyckomaruv.com.
Wyckomar will initiate an investigation with the courier and submit a claim through the carrier's tracking and insurance process, where applicable.
